Individual users can interact with Nuance Technical Support through a pay per-incident email process. Incidents can be reported by completing the Problem Report Form at a cost of $9.95 per incident.

In our efforts to create a more efficient process, we ask new users to create a Personal Identification Number (PIN) to e-mail technical support. If you want to speak immediately to a support representative, please contact us by phone.

Create Personal Identification Number (PIN)

Note: If you received your software with your hardware device (scanner, digital camera, digital recorder, etc.), click here.