Nuance offers free Online Support resources including downloadable documents as well as an extensive Knowledge Base providing detailed answers for all editions and versions. Frequently updated by our team, it includes explanations of errors and steps to address specific situations.

Nuance also offers 90 days of free Complimentary Support for the most current version of our products. Depending on your product’s coverage, you may need to pay for support. Rates are listed below.

Click here for a full description of Nuance Complimentary Support .

New users should create a Nuance Personal Identification Number (PIN) to e-mail technical support. The Nuance PIN can be used to review and update existing technical support incidents. It can also be used to open new tickets.

Phone Number and Rates – PaperPort

Nuance may charge for technical support. Please read our policy above.

PaperPort Monday - Friday, 9:00 a.m. - 8:00 p.m. (Eastern time)
PaperPort Professional 12 PaperPort 12	407-241-1823 90 days Complimentary Support Extended Support: $19.95 per phone incident $9.95 per web incident
PaperPort Professional 11 PaperPort 11	407-241-1823 $19.95 per phone incident $9.95 per web incident
All other versions of PaperPort	Online Documentation and Knowledge Base only PaperPort product information
Software Included with your Hardware	407-241-1823 $39.95 per phone incident $9.95 per web incident

Note: If you received your software with your hardware device (scanner, digital camera, digital recorder, etc.), click here.