Nuance offers free Online Support resources including downloadable documents as well as an extensive Knowledge Base providing detailed answers for all editions and versions. Frequently updated by our team, it includes explanations of errors and steps to address specific situations.

Nuance also offers 90 days of free Complimentary Support for the most current version of our products. Depending on your product’s coverage, you may need to pay for support. Rates are listed below.

Click here for a full description of Nuance Complimentary Support .

New users should create a Nuance Personal Identification Number (PIN) to e-mail technical support. The Nuance PIN can be used to review and update existing technical support incidents. It can also be used to open new tickets.

Phone Number and Rates – PDF Products

Nuance may charge for technical support. Please read our policy above.

PDF Products - Create! Monday - Friday, 9:00 a.m. - 8:00 p.m. (Eastern time)
PDF Converter 6 PDF Converter Enterprise 6 PDF Converter Professional 6 PDF Create! 6	407-241-1828 90 days Complimentary Support Extended Support: $19.95 per phone incident $9.95 per web incident
PDF Converter 5 PDF Converter Professional 5 PDF Create! 5	407-241-1828 $19.95 per phone incident $9.95 per web incident
All other versions of PDF Converter, PDF Converter Professional and PDF Create!	Online Documentation and Knowledge Base only PDF Products product information
Software Included with your Hardware.	407-241-1828 $19.95 per phone incident $9.95 per web incident

Note: If you received your software with your hardware device (scanner, digital camera, digital recorder, etc.), click here.